Privacy Policy
Effective from 27/10/2026.
1. Who we are
VakilStudio, a proprietorship of Avipsit Rath, Srihari Vihar, Jatni, Bhubaneswar, Odisha - 752050, is the Data Fiduciary for the personal data of its users under the Digital Personal Data Protection Act, 2023 ("DPDP Act").
2. Data we collect and why
| Data | Purpose |
|---|---|
| Name, email, mobile number | Account, OTP login, order updates |
| Enrollment number, State Bar Council, enrollment certificate or ID card | Verifying that you are an advocate |
| Chamber or firm name, city, GSTIN | Invoices and tax compliance |
| Order details, messages, uploaded documents | Performing the work you order |
| Payment status and transaction reference (card or UPI details stay with PayU) | Payments, refunds, invoices |
| Feedback ratings and comments | Improving service quality (never published) |
| Newsletter email (subscribers) | Sending Legal Updates you asked for |
| Device, browser, IP address, log data | Security, fraud prevention, fixing errors |
3. Your client's data in case files
Documents you upload may contain personal data of your clients or others. For that data you decide the purpose, and we process it only on your instructions to perform your order. You confirm you have the right, and any consent required, to share it with us.
4. Consent and withdrawal
We process your data on the basis of your consent and, where applicable, the legitimate uses under the DPDP Act (such as complying with law). You may withdraw consent at any time from your profile or by writing to us; we will then stop processing, except where the law requires us to keep records. Withdrawal may mean we cannot continue your orders or account.
5. Who we share data with
Only with service providers that help us run VakilStudio, under contract and only for these purposes: Supabase (database and file storage, Mumbai region), Vercel (website hosting), Zoho (email, through ZeptoMail, India data centre), PayU (payments), MSG91 (SMS and WhatsApp messages) and Meta (WhatsApp delivery). Team members see only the case information needed for their assigned task, and never your contact details or payment information. We disclose data to authorities only where required by law. We do not sell personal data. Voice typing on the request form is optional: it uses your web browser's own speech recognition (in Chrome, Google's speech service processes the audio), and we receive only the text you choose to submit.
6. Where data is stored
Your data is stored primarily in India. Some service providers may process limited data outside India, only as permitted under the DPDP Act.
7. How long we keep it
| Data | Retention |
|---|---|
| Uploaded documents, deliverables, order messages | Deleted 15 days after the order is completed |
| Invoices, payment and refund records, order summary | 6 years, as required by tax law |
| Account and verification documents | Until you close your account |
| Feedback | While your account exists, then anonymised |
| Newsletter email | Until you unsubscribe |
8. Security
Files are stored privately and encrypted; download links expire within minutes; access is limited by role and logged; team members sign confidentiality undertakings. If a personal data breach occurs, we will inform affected users and the Data Protection Board of India as the law requires.
9. Your rights
You may ask for a summary of your personal data and how it is processed, correction, completion, updating or erasure of your data, grievance redressal, and to nominate a person to exercise your rights in case of death or incapacity. Write to the Grievance Officer below; we acknowledge within 24 hours and resolve within 72 working hours. If not satisfied, you may complain to the Data Protection Board of India.
10. Cookies
We use only essential cookies needed for login and security. We do not use advertising cookies.
11. Changes
We will post any change here with a new effective date and may notify registered users by email of material changes.
12. Grievance Officer
Avipsit Rath, grievance@vakilstudio.in, +91 8908508555, Srihari Vihar, Jatni, Bhubaneswar, Odisha - 752050.